You might’ve heard the acronym ‘GDPR’ floating around lately, but do you know what it means, or even what it stands for? Well, if you’re not sure, we’re here to help – Mary-Jayne, our Head of Customer Relationship Management & Compliance here at Mishon Mackay has all the information you need to know.
Can you tell us a bit more about your role and what GDPR means?
I have been with the company for 13 years – ten of those in HR – and now I am Head of Customer Relationship Management & Compliance. My position now very much focuses on the customer journey and everything that goes hand in hand with that. A large part of my position here is looking after compliance, and with the implementation of the new General Data Protection Regulations (GDPR) just around the corner, now is an opportune time for me to really get under the skin of this for the business.
What information do you collect?
Under GDPR, we can only collect and use the data we need for a transaction. My role is to ensure our staff know exactly what this is and how it can be stored and used.We also collect optional data from our customers/site visitors (consent based) for marketing purposes.
Where do you get the information from?
What does GDPR mean to a customer on a day-to-day basis?
The whole idea of GDPR is to provide complete transparency over what happens to our customers’ personal data, how it is stored and used. Businesses must now have a valid lawful basis in order to process personal data, meaning customers are protected and in control of its use.
Why is Mishon Mackay focussing on GDPR?
It is a legal requirement and is nothing but beneficial for both our business and our customers. The legislation ensures that we only hold and use the data we need, and our customers can rest easy knowing exactly how and why we process this information.